Contact

🤝 Connect with Our Team

Choose your preferred way to reach us. Our diabetes educators and tech support specialists are ready to help.

📞 Phone Support (9am–6pm ET):
+1 914-685-8580
For urgent diabetes management questions or account issues. Certified diabetes educators available.
📧 Email Support:
support@glucosense.app
Detailed responses within 4-6 hours. Perfect for complex questions or sharing screenshots.
💬 Live Chat:
Instant help during business hours. Perfect for quick questions and real-time support.
🕒 Support Hours:
Mon–Fri, 9:00–18:00 ET
Weekend: Emergency only
⚡ Response Time:
Live Chat: Instant
Email: 4-6 hours

💡 Quick Answers

How do I install GlucoSense on my device?

📱 Android: Visit glucosense.app in Chrome, tap Install or download our APK.
🍎 iPhone/iPad: Visit glucosense.app in Safari, tap Share → Add to Home Screen.
💻 Desktop: Visit glucosense.app in Chrome/Edge, click the Install icon.

I'm having trouble with my blood glucose readings

📊 Data Sync Issues: Check your CGM connection in Settings → Connected Devices.
🔄 Manual Entry: Tap the + button on the home screen to log readings manually.
📈 Trends Look Wrong: Ensure your target ranges are set correctly in Profile settings.

How do I upgrade to GlucoSense Premium?

💎 In-App: Go to Settings → Subscription to upgrade and unlock AI insights, advanced analytics, and telehealth access.
🔄 Manage: Cancel or change plans anytime in the app. No long-term commitments.
💳 Billing: Secure payments via Stripe. All major cards accepted.

📝 Send us a message

Get personalized help from our diabetes educators and technical support team. We're here to support your diabetes management journey.

Tip: Include your device type, OS, and any error message you saw.
Max 5MB. Screenshots help us reproduce issues.
🚀 Need faster help? Try our or call +1 914-685-8580