Diabetes App & Technology
Support Center
Expert support for GlucoSense apps, diabetes education games, CGMs, insulin pumps, glucose monitors, smart insulin pens, and connected diabetes technology. Get fast, practical help from our team and AI assistant.
GlucoSense Digital Products
Get dedicated support for all GlucoSense Digital apps and diabetes education games.
GlucoSense App
Blood glucose tracking, meal logging, hypoglycemia alerts, CGM integration, dashboards, reports, and medication management.
Get App HelpGlucose Guardian™
Diabetes life-simulation education game. Practice real-life diabetes decisions in a safe, interactive digital environment.
Get Game HelpDiabetes Knowledge Challenge™
Quiz-based diabetes education game with Learn Mode, Challenge Mode, Quick Play, Time Attack, and score tracking.
Get Quiz HelpFiber Guru
Fiber tracking, plant diversity goals, gut health insights, food logging, and wellness tracking for better blood sugar control.
Get Fiber HelpWhat Do You Need Help With?
Select a category to find articles, FAQs, and guides tailored to your question.
Diabetes Technology Ecosystem Support
Guidance for the full range of diabetes devices and connected health tools you use every day.
Continuous Glucose Monitors
App pairing, Bluetooth issues, sensor startup, glucose trend interpretation, high/low alerts, CGM data syncing, and sensor replacement guidance.
Insulin Pumps & AID Systems
Pump app connectivity, alert settings, infusion site troubleshooting, data syncing, backup-plan awareness, and escalation guidance.
Blood Glucose Meters
Manual entry, comparison with CGM values, logging patterns, and understanding when fingerstick confirmation is recommended.
Smart Insulin Pens
Dose tracking, app syncing, insulin history review, connected pen troubleshooting, and general data organization.
Wearables & Connected Devices
Activity tracking, sleep tracking, health data integration, and understanding how lifestyle data relates to glucose management.
Diabetes Apps & Platforms
Glucose logs, food trackers, medication reminders, insulin calculators, coaching apps, data exports, and report generation.
Note: CGMs, insulin pumps, and glucose meters are medical devices. For device failures, suspected inaccurate readings, or treatment decisions, follow your healthcare provider's guidance and official manufacturer instructions.
Helpful Articles & Guides
Browse our library of support articles, how-to guides, and troubleshooting resources.
How to Get Help
Four simple steps to resolve your question or issue quickly.
Search or Browse
Use the search bar or browse support categories to find your topic.
Read & Try
Follow our guides and articles. Many issues are resolved in minutes.
Ask AI Support
Click the chat icon for instant AI-powered answers from our knowledge base.
Contact Our Team
Still need help? Submit a ticket, email, or call us for personal assistance.
Frequently Asked Questions
Find instant answers to the most common questions from our community.
Diabetes Tech Insider Blog
Explore in-depth articles, expert guides, and the latest news on diabetes technology, CGM tips, nutrition science, app tutorials, and living well with diabetes.
Submit a Support Request
Can't find your answer? Our team typically responds within 4-6 hours during business hours.
AI Support Chat
Click the chat icon at the bottom-right for instant AI-powered help, available 24/7.
Support Hours
| Monday - Friday | 9:00 AM - 6:00 PM ET |
| Saturday - Sunday | Emergency Only |
| AI Chat | 24/7 Available |
Emergency & Safety Notice
This support center is not an emergency medical service. Seek urgent medical help or follow your healthcare provider's emergency plan if you experience:
- Severe hypoglycemia (confusion, fainting, seizure, inability to treat a low glucose event)
- Persistent high glucose with moderate or large ketones
- Vomiting or symptoms of diabetic ketoacidosis (DKA)
- Suspected insulin pump failure or insulin delivery interruption
- Device readings that do not match how you feel
- Any situation where you feel medically unsafe
For diabetes medical devices (CGMs, pumps, automated insulin delivery systems, glucose meters, smart pens), always follow official device instructions and contact the manufacturer for device-specific support. The FDA encourages users to report suspected device problems through MedWatch.
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